These Terms of Service govern your use of the products, services, and websites provided by Motivation Digital Ltd (trading as Motivation) at motivation.digital. By accessing or using any of our services, you confirm that you have read, understood, and agree to be bound by these terms and by our Privacy Policy.
By creating an account, purchasing a product, downloading software, or otherwise accessing our services, you agree to these terms. If you do not agree, you must not use the services. We may revise these terms from time to time; the "Updated" date in the page header reflects the most recent revision. Material changes will be notified by email or website notice. Your continued use after changes take effect constitutes acceptance of the updated terms.
Motivation provides digital products, online courses, coaching programmes, community access, downloadable resources, and related services. We may add, change, or remove features at any time. Some services require a paid subscription; others are available without charge. We make no guarantee that the services will always be available, error-free, or meet your specific needs.
You must be at least 18 years old to register an account or purchase services. By registering you confirm that the information you provide is accurate and complete, and that you will keep it up to date. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us immediately of any unauthorised access. We reserve the right to suspend or terminate accounts that we reasonably believe contain false information or have been compromised.
All content, materials, software, and trademarks provided through our services — including course videos, written materials, downloadable assets, branding, design, and platform code — are owned by Motivation or our licensors and are protected by copyright, trademark, and other intellectual property laws. You receive a personal, non-exclusive, non-transferable, revocable licence to access and use the materials for the purpose for which they were provided.
You must not:
By placing an order or starting a subscription you agree to pay the listed price plus any applicable taxes. We accept payment by the methods displayed at checkout. All charges are processed by our payment provider; we do not store full card numbers on our systems.
Subscriptions automatically renew at the end of each billing period at the then-current rate, unless you cancel before the renewal date. We will notify you in advance of any change to subscription pricing. You can manage or cancel your subscription at any time through your account settings or by contacting us.
If a payment fails, we may suspend your access until the issue is resolved. Repeated failed payments may result in cancellation.
Specific refund terms depend on the product or programme and are stated at the point of purchase. Where no specific terms are given:
UK Consumer Contracts Regulations 2013 (CCRs). If you are a UK consumer, you have a statutory right to cancel a distance contract within 14 days of purchase without giving a reason. For digital content delivered online (including downloads, course access, and streamed materials), this 14-day right is waived once you start accessing the content, provided you have given express consent and acknowledged that this waives your right to cancel. The checkout flow makes this position clear at the point of purchase. Where the 14-day right still applies, refunds are processed within 14 days of receiving your cancellation notice via the original payment method.
Equivalent statutory cancellation rights apply under EU Directive 2011/83/EU (Consumer Rights Directive) for EEA consumers, with the same digital-content carve-out.
To request a refund or exercise a cancellation right, please use our contact form.
You agree to use our services lawfully and respectfully. The full list of prohibited activities is in our Acceptable Use Policy, which forms part of these terms. In summary you must not use the services to harm others, infringe intellectual property, distribute malware, share account credentials, or interfere with the operation of our platform.
You may submit content to our services — for example, comments, reviews, forum posts, uploaded files, or community contributions ("User Content"). You retain ownership of your User Content, but by submitting it you grant Motivation a worldwide, royalty-free, non-exclusive licence to host, store, reproduce, modify (for formatting), and display that content for the purpose of providing the services and promoting our community.
You represent that your User Content does not infringe third-party rights, is not unlawful or defamatory, and does not contain malware. We may remove or disable User Content that violates these terms or our Acceptable Use Policy, and we may suspend accounts that repeatedly post infringing content. Procedures for reporting illegal content and intellectual-property infringement are set out in the Acceptable Use Policy.
Our services may contain links to or integrations with third-party websites, apps, or content. We are not responsible for the content, privacy practices, or availability of third-party services. Your use of any third-party service is at your own risk and subject to that third party's terms.
If our services are accessed through a mobile app distributed via Apple's App Store or Google Play, additional terms imposed by that platform (Apple Media Services Terms; Google Play Terms of Service) apply to your use of the app and prevail in the event of conflict, but only to the extent of that conflict. The platform provider is a third-party beneficiary of these terms with the right to enforce them against you.
Nothing in these terms excludes or limits liability for matters that cannot lawfully be excluded or limited, including death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under applicable consumer law (including the Consumer Rights Act 2015 in the UK).
To the fullest extent permitted by law, Motivation is not liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, data, goodwill, or business opportunity arising from your use of our services. Our aggregate liability to you for any claim arising out of or relating to these terms is limited to the greater of (a) the amount you paid us in the 12 months preceding the claim, or (b) £100.
You agree to indemnify and hold harmless Motivation, its directors, employees, and contractors from any claim, loss, or expense (including reasonable legal fees) arising from your breach of these terms, your User Content, your use of the services in violation of law, or your infringement of any third-party right.
You may close your account at any time through your account settings or by contacting us. We may suspend or terminate your access immediately if you breach these terms, if required by law, or to protect the security or integrity of our platform. On termination, your licence to use the services ends and access to paid content may be revoked. Provisions of these terms that by their nature should survive termination (including intellectual property, disclaimers, limitations of liability, and indemnification) will survive.
We may modify, suspend, or discontinue any part of our services at any time, with or without notice. We will not be liable to you or any third party for any modification, suspension, or discontinuation of the services. Where a paid feature is permanently discontinued during a paid subscription period, we will provide a pro-rata refund for the remaining period.
We respect intellectual-property rights and respond to clear notices of alleged infringement. If you are a rights-holder and believe content on our services infringes your copyright, please contact us with a notice that includes:
This procedure satisfies the requirements of section 512(c) of the US Digital Millennium Copyright Act and equivalent notice-and-takedown procedures under UK and EU law (including the EU Digital Services Act, Article 16). Counter-notices may be submitted via the same channel. Repeated infringement may result in account termination.
These terms and any dispute arising out of them are governed by the laws of England and Wales. Before commencing legal action, both parties agree to attempt to resolve any dispute through good-faith negotiation for a period of at least 30 days, beginning when one party gives the other written notice of the dispute via the contact form.
If the dispute cannot be resolved through negotiation, it will be subject to the exclusive jurisdiction of the courts of England and Wales, except that we may bring proceedings in any jurisdiction where you reside to enforce our intellectual property rights. Nothing in this clause restricts your statutory right to bring consumer claims in your country of residence where applicable law so requires.
Under California Civil Code Section 1789.3, California users are entitled to the following consumer rights notice: if you have a complaint regarding our services, you may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at 1-800-952-5210.
Motivation Digital Ltd complies with the UK Modern Slavery Act 2015 and applicable equivalent legislation. We do not tolerate forced labour, child labour, or human trafficking in our operations or supply chain. Where required by statutory turnover thresholds, we publish an annual modern slavery statement. We also comply with the UK Bribery Act 2010 and applicable anti-corruption laws.
If you have questions about these Terms of Service, please use our contact form.